Testimonials:
Yesterday’s video cast of CSR’s Advisory Council Meeting from the Bethesda Marriott exceeded my expectations. I cannot thank you enough for all the hard work that went into making this first of its kind venture such a success. Let me be the first to say that I know we did not make this easy for you – the notice was short, the presentations were late and you had to work on the weekend to pull it all together. In the end, however, that’s exactly what you did – pulled it all together. The Office of the Director and the entire organization was represented in the most positive light.
You are, indeed, the best at what you do!!
Thank you,
Office of the Director
Account Management
CompCamp, Inc. administers user and group accounts (directory) permissions, and security access. When new users are starting, we takes care of getting their permissions set up for accessing various folders and lists on the NIH servers. We also manages security/permissions for modifying the CSR Internet/Intranet with visibility to the whole world. When pre-existing users make requests for modifications of their access to folders on the shares, or they request additional privileges on the Internet or Intranet, we verify the authenticity of the request and moves forward accordingly. We configures new mailboxes for resource and service accounts when requested in CSR. These require great attention to detail and meticulously working through the process that is recommended in this environment. When new Standard Operating Procedures (SOP) are implemented, we are responsible for making sure that individual permission levels has been configured in accord with existing policy.
System Administration Support
We has also work on back-up/restore matters regarding shares at CSR. When new users come to CSR, they require a place for storing data on the shares for their home directory. We set these up and allocate the space on the server while at the same time allowing access to these only to authorized individuals.
Network Support
Provide network support for the users at CSR mainly via, creating remote access accounts for users working closely with the ISSO. These accounts are very important as this will allow access to sensitive NIH data by a machine not physically connected to our network.
Train User Community
Develops and implements training and instruction of technical based subject matter related to computer hardware/software as useful in the Center for Scientific Review. This would include instructional material on the following: FedEx Labeling systems, Internet Assisted Meetings (IAM), Video Assisted Meetings (VAM), MeetingOne Teleconferencing tools, Canon Digital Imaging Tools, Hewlett Packard Digital Imaging tools, Camtasia (Video Production Software), Blackberry User Training, Adobe Acrobat Professional and the Microsoft Office Suite. The sessions have taken the form of documentation, as well as classroom, and video-based training. With the instructional videos, we have provided the recording services and expertise as well as the video editing and captioning abilities. This is serves the purpose of making the productions Section 508 Compliant. We also produce various training manuals for use in these sessions for the students also to follow along and to take with them as memory aids for review later.
Customer Support
Works to provide Infrastructure/Sofware support for users on the Microsoft Office Suite, COTS (i.e. Camtasia, OCS, and MeetingOne), and specialized NIH Applications, (i.e. IAM, VAM, PMAP, FedEx with the FXI Integration with IMPAC II, Alchemy and Canon Digital Imaging both configured for CSR servers) We provide support in the area of TelePresence technology instituted by Cisco Systems. We take care of creating documentation, doing research, creating policy with managers, implementing that policy, and the associated forms to collect date for these specialized meetings. We also work on recording, editing and producing videos for the CSR community from various workshops that are held throughout the year. CompCamp, Inc. also works with graphic design producing designs for badge cards worn by numerous branches at CSR.
Testimonials:
I wish to recognize the extraordinary efforts of CompCamp, Inc. employee on the Video Assisted Meeting (VAM) project at CSR. This project requires intensive one-on-one interaction with customers (reviewers and SROs), a deep knowledge of some rather sophisticated video hardware, and a willingness to provide technical support outside of normal business hours. Eddie is excelling at all three of these elements, even as the project has grown beyond the capacity for one person to handle. He maintains a pleasant, calming demeanor even in extremely busy times and is always available to help and solve problems. The success of the project is in large part due to their dedication and their efforts are appreciated by the entire review community at CSR.
Regards,
Chair, VAM/TPM Steering Committee
At the National Institutes of Health (NIH), CompCamp, Inc. works closely with management in identifying one of its institutes current user needs, future projections and ground-breaking solutions through innovative Information Technology to enhance the institute’s mission of its Peer Review. Duties include Establishing and Supporting CSR’s Video Conferencing Technology, Customer Support, and New Technology and Research.
Server Management Team
Building and administering Windows 2008/2012 servers • Implementing and managing highly available systems using Failover Cluster • Hardware, software, and systems implementation and maintenance • Managing and Performing daily system monitoring using SCOM • Building and managing virtual servers in a Hyper-V environment • Deploying and managing software and Microsoft updates using SCCM • Managing security groups and permissions to network shares and resources • Coordinates testing, upgrades and system configurations • Creates and maintain technical documents
IBM Desktop Support Team
Testimonials:
Dear IMB Desktop Support Team:
The CSR Awards Nominations Committee and I are pleased to inform you that you have been selected to receive a 2013 CSR Director’s Award.
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Congratulations,
Director
Mr. (EMPLOYEE) provides client support (in-house and off-site), network administration and training. He is responsible for new user setup and provides support to a 500 plus users base at NIH-CSR (70-80% of daily tasks envolve end-user support). Below are some of the duties undertaken by Mr. (EMPLOYEE):
Support new user hardware/software/training/account setup
Conference room setup project
Conference room setup support
CSR off-site meeting and teleworker support project
Setup/service/maintenance/support network printer
Setup/service/maintenance/support network scanner
Project leader for network scanner setup project
Project leader for FedEx shipping system update/setup project
Supports CSR Government project manager for asset management/inventory control/ management/product purchase
CSR building renovation IT equipment relocation/setup project
CSR 500 user laptop replacement/upgrade/setup project
Project leader for Symantec Ghost Image Server setup project
Project leader for laptop/desktop new/update image creation and deployment project
Project leader for Office 2007 upgrade deployment project
Project leader for McAfee anti-virus-spyware fixes/upgrade and desktop security update project
Project leader for LAN-Tech-Parts room major surplus reorganization project
Responsible for creating/updating many SOP (Standard Operating Procedures) documents for both users and technical support staffs
Awards
CSR Director’s 2007 Annual Award (Award as Desktop Support)
CSR ARRA Star 2009 Award (Award as IMB Division Team)
CSR 5 Star User Support Award (Award for DMS Division Group)
Migration Team
Testimonials:
Good Morning Mr. Hannon,
I just want to take this opportunity to say THANK YOU to your JIS team but an especially BIG THANK YOU to Mr. (EMPLOYEE) & Mr. (EMPLOYEE)!!!! If not for their unyielding PATIENCE and follow up…. I would still be in the midst of a very very very long process of trying to recover from a hard drive issue! I had so many document templates and email addresses stored on my drive…to my dismay…the wrong drive!!
Both gentlemen were my life savers by not only getting my system up and running, but doing their best to recover my documents and email addresses and then setting me up to store all important docs. on the correct drive so as to hopefully never lose my files again!
Mr. (EMPLOYEE) and Mr. (EMPLOYEE) are both truly an asset, not just to your team but to those of us, such as myself who may need a hand held walk through tech issues!
Sincerely,
Debbie 🙂
Deborah Gullett
Domestic Violence Unit
District Court – Balt.City
CompCamp, Inc.’s staff are currently assisting the Maryland Judiciary with the migration all existing PCs with Windows 2000 to Windows XP/Windows 7 in a Novell Directory services/E-directory, and Microsoft AD environment throughout the State of Maryland in approximately 70 locations. Their responsibilities include:
Reporting daily tasks to assigned Judicial Information Systems Office (JIS) staff member as directed
Assisting Judicial Information Systems Office (JIS) staff in all aspects of joint tasks to be accomplished to include profile and data migration
Conducting final testing with end users
Managing technical paperwork flow
Providing suggestions to improve processes
Installing POS Systems