NIH/National Institute of Child Health and Human Development

Provided technical desktop support to over 400 users at NICHD. Customer satisfaction through measurable means was attained and maintained. We provided, coordinated, and managed tasks successfully at different locations. By means of using Remedy as a tracking system software, we were able to successfully manage the call volume of tickets that were assigned accordingly to specifics from a service level agreement. Both short term and long term range projects were tracked, assigned and completed promptly. Projects ranging from taking inventory counts, deployment of hardware, operating system updates and everyday troubleshooting were successfully executed. Software and operating systems included Microsoft Office Suite, COTS, Windows 95, Windows 98, and NT 4.0 and Windows 2000.

NIH/Center For Scientific Review

We currently provide quality network/desktop/audio video and training support at the Center for Scientific Review/NIH.  CompCamp analyzes existing requirements and prepares specifications for hardware/software acquisitions, deployments, and maintenance. We develop hardware/software installation schedules, configures systems, communications devices, peripheral equipment and install network hardware/software.

We also currently provide training to include:  Designing, developing, preparing and refining training curriculum and course materials for various classroom and other instructional environments.CompCamp, Inc. possesses skills and knowledge in computer-based and multimedia training environments. Conducts training requirements surveys, designs computer-based and multimedia curriculum in response to specific system training requirements during the life cycle.
Audio / Visual Specialist Duties include:

• Oversees Visual and IT equipment in support of live event productions, video teleconferencing, audio visual equipment integration, and technical support for internal clients.
• Produce, shoot and edit videos.
• Provide logistical support of live events in the U.S.
• Set up, operation, and tear down of audio visual and video conferencing equipment.
• Perform equipment maintenance, adjustments and minor repairs.
• Monitor and update equipment inventory.
• Update and duplicate media collection.
• Makes recommendations for equipment purchases.

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NIH/National Institute of Arthritis and Musculoskeletal and Skin Diseases

Provided complete desktop support engineering for the National Institutes of Arthritis and Musculoskeletal and Skin Diseases to include operations management, desktop, helpdesk, and team lead operations.  Oversaw the day-to-day desktop support operations.   Typical tasks   included, but were not limited to, the following:

• Set up, operated, and managed the NIAMS Desktop Support between the hours of 7:00 A.M. and 6:00 PM, Monday through Friday, excluding Government closures (e.g., holidays, snow days).
• Managed the Desktop Support team, providing guidance and prioritization of tasks to the team, problem analysis, tracking and resolution, problem trend analysis, quality assurance follow-ups, and assistance to users in obtaining optimum utilization of their workstations by recommending and overseeing the installation of approved software and hardware to provide enhanced capabilities, identifying ways to optimize their existing hardware and software configurations, and by arranging for and/or providing software demonstrations and training as requested.
• Ensure all tickets were reassigned from the general NIAMS desktop support queues to a specific technician within the specified timeframe.
• Ensured that descriptions, details, and solutions for all incidents were thorough and accurate, and that all incident tickets were properly logged, categorized, prioritized, routed, and resolved within the mutually agreed upon timeframes.
• Managed the rotation of desktop support staff among the various locations to ensure that technicians were familiar with the varying requirements and nuances of and can successfully support all of the NIAMS organizations (OD, EP, and IRP).  Staff rotations were coordinated with the Government’s Technical Representative at least two weeks before the rotation occured.
• Participate and represented NIAMS, in various NIH-wide groups such as, but not limited to, the Desktop Best Practices Group, PC Standards Working Group, and Vista Activation Group.
• Evaluated, tested, and recommend to NIAMS the implementation of new hardware and software technologies that   improved customer efficiency by maximizing their effectiveness and minimized their downtime.
• Guided/assisted Desktop Support staff in resolving complex user issues that they cannot resolve themselves.  This  involved consulting and/or coordinating with other SITB teams, NIH’s Center for Information Technology (CIT), OEMs, vendors, application developers, and possibly bringing in outside help.
• Managed the set-up and installation of Windows and Macintosh workstations, laptops, and peripherals, and the creation of images following SITB/NIAMS written policies and procedures.
• Implement NIAMS, NIH, HHS, and OMB policies, procedures, and regulations governing authentication to, security of, and access to resources on the NIH Network.
• Managed the SITB/NIAMS Desktop Support documentation.  This includes ensuring the documents exist and are up-to-date.  Documents include, but are not limited to, standard operating procedures (SOPs) for all recurring tasks performed by the desktop support technicians, forms, and other documents necessary to manage day-to-day operations and special projects. (See Example)
• Assisted NIAMS with developing and maintaining up-to-date procedures, policies, reports, and other documentation as required to obtain maximum benefit from the use of NIAMS IT resources.  This included, but was not limited to:  policies, procedures, SITB newsletter articles, training materials, frequently asked questions (FAQs), tracking systems, surveys, logs, and other Information Technology related documentation.
• Tracked site licenses for software installed on multiple PCs and maintained records to support compliance with licensing requirements.
•   Worked together with the Government’s Technical Representative to determine work schedules for the Desktop Support Team.

NIH/Center for Information Technology

Provided quality desktop support at the Center for Information Technology. This entailed communicating with government administrators on objectives, developing policies and procedures. The following are duties successfully executed: Accounts Management, Reporting, PC deployment, Departing Employees Procedures, (PDAs) Blackberry Installation, Blackberry Web Page maintenance, Surplus, Troubleshooting, Monitoring Tickets, Study Section Laptops Configuration, Laptops/Blackberry inventory, Cloning PCs, IT Requests Deployment, Updating Images, Telecommuter Project, and Equipment Procurement Assistance.

NIH/National Center for Research Resources

CompCamp, Inc. provided technical resources to support NCRR’s development effort.  Typical tasks included, but were not limited to, the following:

Developed 12 Month Release Plan for NCRR’s Science Information System

Reviewed all open trouble tickets, requested system changes, and documented requirements for the next twelve months of releases for the Science Information System.  Met with Government personnel as required to analyze and document SIS requirements and group them into proposed releases.

Analyzed SIS Maintenance Costs

Reviewed trouble tickets, system requirements, and meet with Government personnel as required to analyze and document SIS maintenance issues and identify strategies and approaches to reduce maintenance costs while maintaining necessary functionality.

Analyzed Administrative Office Workflow Requirements

Reviewed tickets, system requirements, and met with Government personnel as required to analyze and document Administrative Office Workflows required to support Document Management System Task.

Provided System Documentation and Maintenance

CompCamp provided documentation, which included, but not limited to, user manuals, systems documentation, data models, planning documents, etc. Documentation should describe the system structure, formats, codes, fields, source, etc. as well as detailed written instructions on all aspects of using, maintaining, and querying the system.

Maryland Judiciary

CompCamp, Inc. is currently assisting the Maryland Judiciary with the migration all existing PCs with Windows 2000 to Windows XP/Windows 7 in a Novell Directory services/E-directory, and Microsoft AD environment throughout the State of Maryland in approximately 70 locations.  CompCamp’s responsibilities include:

• reporting daily to assigned  Judicial Information Systems Office (JIS) staff member as directed
• assisting  Judicial Information Systems Office (JIS) staff in all aspects of joint tasks to be accomplished to include profile and data migration
• testing and installing POS systems
• working  independently when feasible
• conducting final testing with end users
• managing paperwork as directed
• providing suggestions  to improve processes and
• attending periodic status meeting

Maryland Montgomery Hispanic Chamber of Commerce

 

Previously served as Treasurer.  Provided accounting and financial services to include managing day-to-day accounting operations in accordance with (GAAP), including AR/AP, General Ledger, & Payroll.

leidos

CompCamp, Inc. Provides desktop support for the National Institutes of Health under a teaming agreement with leidos. CompCamp, Inc is a small business partner of leidos and owes a great deal of gratitude in support of its success. Without the support of Primes like leidos, CompCamp, Inc. and other small businesses would not exist. Throughout CompCamp’s mission, leidos has been instrumental in providing legal contract advise, mentor ship, proposal guidance, and overall support. CompCamp, Inc’s core business ethics are rooted from leidos’s constant and deliberate commitment to ethical performance and integrity.