Account Management
I administer user and group accounts (directory) permissions, and security access. When new users are starting, I take care of getting their permissions set up for accessing various folders and lists on the NIH servers. I also manage security/permissions for modifying the CSR Internet/Intranet with visibility to the whole world. When pre-existing users make requests for modifications of their access to folders on the shares, or they request additional privileges on the Internet or Intranet, I verify the authenticity of the request and move forward accordingly. I configure new mailboxes for resource and service accounts when requested in CSR. These require great attention to detail and meticulously working through the process that is recommended in this environment. When new Standard Operating Procedures (SOP) are implemented, I am responsible for making sure that individual permission levels has been configured in accord with existing policy.
System Administration Support
I have worked on some back-up/restore matters regarding our shares at CSR. When new users come to CSR, they require a place for storing data on the shares for their home directory. I set these up and allocate the space on the server while at the same time allowing access to these only to authorized individuals.
Network Support
I provide network support for the users at CSR mainly via, creating remote access accounts for users working closely with the ISSO. These accounts are very important as this will allow access to sensitive NIH data by a machine not physically connected to our network.
Train User Community
I develop and implement training and instruction of technical based subject matter related to computer hardware/software as useful in the Center for Scientific Review. This would include instructional material on the following: FedEx Labeling systems, Internet Assisted Meetings (IAM), Video Assisted Meetings (VAM), MeetingOne Teleconferencing tools, Canon Digital Imaging Tools, Hewlett Packard Digital Imaging tools, Camtasia (Video Production Software), Blackberry User Training, Adobe Acrobat Professional and the Microsoft Office Suite. The sessions have taken the form of documentation, as well as classroom, and video-based training. With the instructional videos, I have provided the recording services and expertise as well as the video editing and captioning abilities. This is serves the purpose of making the productions Section 508 Compliant. I also produce various training manuals for use in these sessions for the students also to follow along and to take with them as memory aids for review later.
Customer Support
I work to provide Infrastructure/Sofware support for users on the Microsoft Office Suite, COTS (i.e. Camtasia, OCS, and MeetingOne), and specialized NIH Applications, (i.e. IAM, VAM, PMAP, FedEx with the FXI Integration with IMPAC II, Alchemy and Canon Digital Imaging both configured for CSR servers) I provide support in the area of TelePresence technology instituted by Cisco Systems. I take care of creating documentation, doing research, creating policy with managers, implementing that policy, and the associated forms to collect date for these specialized meetings. I have also worked on recording, editing and producing videos for the CSR community from various workshops that are held throughout the year. I have also worked with some graphic design producing designs for badge cards worn by numerous branches at CSR.
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