John Park

John Park

Mr. Park provides client support (in-house and off-site), network administration and training. He is responsible for new user setup and provides support to a 500 plus users base at NIH-CSR (70-80% of daily tasks envolve end-user support). Below are some of the duties undertaken by Mr. Park:

  • Support new user hardware/software/training/account setup
  • Conference room setup project
  • Conference room setup support
  • CSR off-site meeting and teleworker support project
  • Setup/service/maintenance/support network printer
  • Setup/service/maintenance/support network scanner
  • Project leader for network scanner setup project
  • Project leader for FedEx shipping system update/setup project
  • Supports CSR Government project manager for asset management/inventory control/ management/product purchase
  • CSR building renovation IT equipment relocation/setup project
  • CSR 500 user laptop replacement/upgrade/setup project
  • Project leader for Symantec Ghost Image Server setup project
  • Project leader for laptop/desktop new/update image creation and deployment project
  • Project leader for Office 2007 upgrade deployment project
  • Project leader for McAfee anti-virus-spyware fixes/upgrade and desktop security update project
  • Project leader for LAN-Tech-Parts room major surplus reorganization project
  • Responsible for creating/updating many SOP (Standard Operating Procedures) documents for both users and technical support staffs

Awards
CSR Director’s 2007 Annual Award (Award as Desktop Support)
CSR ARRA Star 2009 Award (Award as IMB Division Team)
CSR 5 Star User Support Award (Award for DMS Division Group)