NIH/National Institute of Child Health and Human Development

NICHD

Provided technical desktop support to over 400 users at NICHD. Customer satisfaction through measurable means was attained and maintained. We provided, coordinated, and managed tasks successfully at different locations. By means of using Remedy as a tracking system software, we were able to successfully manage the call volume of tickets that were assigned accordingly to specifics from a service level agreement. Both short term and long term range projects were tracked, assigned and completed promptly. Projects ranging from taking inventory counts, deployment of hardware, operating system updates and everyday troubleshooting were successfully executed. Software and operating systems included Microsoft Office Suite, COTS, Windows 95, Windows 98, and NT 4.0 and Windows 2000.

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