NIH/Center for Information Technology

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Provided quality desktop support at the Center for Information Technology. This entailed communicating with government administrators on objectives, developing policies and procedures. The following are duties successfully executed: Accounts Management, Reporting, PC deployment, Departing Employees Procedures, (PDAs) Blackberry Installation, Blackberry Web Page maintenance, Surplus, Troubleshooting, Monitoring Tickets, Study Section Laptops Configuration, Laptops/Blackberry inventory, Cloning PCs, IT Requests Deployment, Updating Images, Telecommuter Project, and Equipment Procurement Assistance.

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